FAQ

What is burstable traffic?

Each account comes with a set amount of traffic (bandwidth) per month. However, if you temporarily exceed your traffic, such as during a special promotion, we will not penalize you, or slow down your site.

If you are consistently exceeding your bandwidth limits, we may contact you to discuss upgrade options.

Why are your prices so high?

Though our pricing may seem high at first glance, when you compare what you would pay for managed hosting and WordPress maintenance plans as separate service, our plans actually save you money. Additionally, the conveniences of having your site hosted with the same company that maintains it adds significant value, making our plans one of the best values in WordPress today.

Finally, we offer features you will not find with other managed WordPress hosts, like email, custom embedded tutorials, and more.

When will my hosting account be ready?

In an effort to prevent fraud, we manually review every new account and set up the hosting plan only after this review is completed.

This is typically completed in less than 1 hour but may take up to 24 hours in some rare cases.

Do you allow adult content sites?

We have a specialized set of hosting plans designed specifically for adult-oriented sites. These sites allow the hosting of legal adult content sites and every site is subject to periodic review. Sites that fall under this category include, but may not be limited to:

Erotic content

CBD/Hemp sites

To learn more about our adult content plans, please email [email protected]

 

Do you support live streaming?

Sites requiring live streaming capability require a custom plan due to specialized requirements for these types of sites.  Please contact [email protected] for help creating a custom plan for your live streaming site.

Do you offer free migrations?

All hosting plans include unlimited site migrations.

Do you offer email accounts?

We are indeed the first managed WordPress hosting provide that includes email in all of our plans.

Do you support multisite?

At this time, we do not support WordPress multisite.

What is included in "Unlimited support tasks"?

This can be any fix or edit which can be completed in 30 minutes or less.

Are you a hosting reseller?

No. WP Top Hat utilizes the power of Digital Ocean servers as our backend infrastructure.

What Premium themes and plugins are included?

For a complete list of free themes and plugins we offer, CLICK HERE.

Some of these are installed when your account is created. The rest can be installed by submitting a ticket to request the desired plugins/themes.

Where are embedded videos embedded?

Right inside your wp-admin dashboard. In the menu, you will see a Videos item. Click here to see videos to show you how to use WordPress and several popular plugins.

Our plans include Custom videos. Just let us know what you need a video about and we will create it for you, then embed it right in your WP-Admin!

Do you sell domain names?

Not yet. However, this feature is in the works and we expect to launch it by the beginning of 2019.

Do you have a refund policy?

We offer a 30 day trial on all new accounts. In addition, if at any time you are not happy and wish to cancel your account, we will provide a pro-rated refund for the remainder of your current billing cycle. First, cancel your account in your My Account area. Then email submit a ticket to request a refund.

Do you offer student discounts?

We gladly provide a 25% discount to all students for as long as they are actively enrolled. You will need to register with an EDU email address and further verification of your student status may be required.

Is this shared hosting?

Nope. We use Digital Oceans advanced cloud platform as our server provider and each customer has their own dedicated and highly optimized droplet. However, if you have more than one site, all of your sites will share the server. If you need a different server for each site, you will need to purchase multiple plans. And of course, we will be happy to provide a discount for multiple servers.

Do you provide discounts for non-profits?

Of course! All non-profit organizations are eligible for a recurring 25% discount.

Didn't I see you at WordCamp?

That is possible! We attend several WordCamps every year. So if ya see us at a WordCamp near you, don’t be shy! Reach out!

What does the 1-on-1 consultation give me?

Every account includes up to 3 hours of 1-on-1 consultation or training per calendar year. This can be used all at once or split into multiple sessions. You may use your consultation/training time to get advice on anything related to your WordPress site or using our platform. This does not include design and development tasks, but may be used to get design and development advice.

The consultation will be provided by one od out highly experienced WordPress Gurus via voice and/or video chat.

Still Have Questions?