How to cancel your account
If you need to cancel your account this article will explain how to do so. We are sorry to see you go. Please contact us if you have a question or concern about your account before canceling. If there is any problem that we can solve, we would certainly love the opportunity!
Please understand that canceling your account is a destructive process. We will not only cancel your recurring payment status but your website(s) will also be removed from our servers and unrecoverable.
If you would like to cancel your account, log into your WP Top Hat Member Portal
Once the page loads, click on the blue “Cancel” link, as shown below:
On the next screen, confirm the cancellation as shown:
You may request a refund by submitting a ticket to our Billing department. As per our refund policy, you may receive a full refund within 90 days of signup. After 90 days, you will receive a pro-rated refund based on the amount of time left on your current plan.
If there is anything we can do to keep you as a customer, please open a chat or submit a ticket.