FAQ

Pre-Sales

Why should I work with you over any other WordPress maintenance company?

  • We offer 24/7 support. Get support 24 hours a day. Guaranteed 20 minutes max initial response time for all tickets, with an average response under 10 minutes.
  • We give our customers access to premium themes. All of our maintenance plans include access to any theme by Elegant Themes, including the amazingly powerful Divi.
  • We give our customers access to premium plugins All of our maintenance plans include access to any plugin by WPMUDev including WP Smush Pro, Member Press, Course Press, and more!
  • Small business is at our core: We work exclusively with small businesses, startups, and non-profits. We understand the unique needs of our clients and are able to adress challenges that most large companies never have.
What is or is not included in "Unlimited Edits"?

Our unlimited edits include edits related to HTML, CSS, PHP, content, images and plugin settings. Things that are not included are graphic design, building out a new website or subdomain, or any custom development (plugins, themes, etc). Tasks need to be able to be completed in 30 minutes or less.

What happens after I sign up?

Once you sign up for the care plan that makes the most sense for you, you’ll receive a welcome email with information on your plan and full details of what to expect. Your plan will be fully implemented in 24-48 hours.

The speed enhancements can take up to a week since we have to optimize everything for your unique core files, theme, plugins, and hosting environment.  Plus, we want to be careful not to cause any downtime for your website. So we take our time and make sure this is done right instead of risking potentially compromising your website.

Do you manage Adult sites?

We are not ethics police and we staunchly support and uphold the constitution of the United States. As such, we do not ban any website based on adult-oriented content and are happy to provide our services for these sites. Sites like this take more resources for us to manage, and have a higher risk of malicious activity. For these reasons, we require a custom plan for them to allow us to dedicate what’s needed to keep your website secure, fast and running smoothly.

Because many hosts do not allow such sites to be hosted on their servers, we can provide a custom hosting solution for those sites that need it.

In addition, the ability to manage and host adult sites does come with a few caveats:

The site must not violate any U.S. law.

If a site does violate U.S. law, we will cooperate fully with any criminal investigation as long as we are lawfully ordered to do so through a court order.

Adult sites require an annual plan and are not elgibile for refund after 30 days.

Additional restrictions and limits may be imposed as needed.

For a more detailed explanation, please visit our Acceptable Use Policy

Do you support Multisite networks?

Unfoortuantely, at this time we do not support WordPress Muiltisite.

Getting Started

How do I request an edit?

It couldn’t be easier to submit a request for an edit. Simply log in to your WP Top Hat account and submit a ticket on our support page. Alternatively, you can email us at support@wptophat.com

In the subject line type “[Edits for yourdomain].com. In the message, please include as many details as possible about the edit you want us to complete. Have supporting files or images? No worries! Just attach these to your ticket.

Still Have Questions?

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